Terms and conditions
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Who we are
- Titolare
- Prati Pilates Center
- Rappresentante
- Paola Caricola
- Sede
- Italia
- info@pratipilatescenter.com
- Telefono
- +39 320 354-0731
What you are booking
Through this site you book a spot in a specific class, on the date and time shown. The booking is personal and in your name.
How booking works
- You pick a class from the schedule and fill in the form with your name, email and phone.
- On confirming, the spot is held in your name.
- You receive a confirmation email with all the details and a file to add the class to your calendar. That email is your proof of booking.
If the email does not arrive within a few minutes, check your spam folder; if it still has not appeared, get in touch — the address may contain a typo.
Spots and availability
Each class has a limited number of spots, shown on the schedule. Spots are allocated in booking order. Once a class is full it stops accepting bookings.
Price and payment
The price of each class is shown on the schedule and includes applicable taxes. Unless stated otherwise, payment is made directly to the studio — in cash, by bank transfer or by the other means we have enabled. Nothing is charged through this website when you book.
Cancellations and changes
You can cancel your booking from the personal link in your confirmation email, as long as you do so within the minimum notice shown on that page. Cancelling releases the spot for someone else.
After that deadline, cancelling online is no longer possible. Write to us and we will try to find a solution, though we cannot guarantee a refund if the class was already paid for.
If you do not turn up and did not let us know, the class counts as taken.
Cancellation by us
If we have to cancel a class, we will email you as soon as possible and offer either to move it to another date or to refund you, whichever you prefer.
Right of withdrawal
EU consumer law excludes leisure and sporting services booked for a specific date or period from the right of withdrawal. Booked classes fall into that category, so the general fourteen-day cooling-off period does not apply; the cancellation terms described above apply instead.
Online classes
The link to join is sent by email only and is personal: please do not share it. You will need a stable connection and enough space to move. We cannot be held responsible for technical problems on your device or connection.
Health and responsibility
By booking you confirm that you are in a suitable physical condition for the activity. If you have an injury, are pregnant, are recovering from something or have any relevant medical condition, tell us before the class in the notes field or directly at the studio, so the exercises can be adapted.
A medical certificate may be required under the rules applicable to non-competitive sporting activity in the country where the class takes place.
Punctuality and studio rules
Please arrive a few minutes early. For safety reasons, joining a class already in progress is at the studio’s discretion.
Data protection
How we handle your personal data is described in our privacy policy.
Changes
We may update these terms. Each booking is governed by the terms in force at the time it was made.